Frequently Asked Questions
I see you’re based in Melbourne, but I am located elsewhere. Can we still work together?
Absolutely. While Mercur Financial is based in Melbourne, we work with business clients Australia-wide. Our digital application process and remote consultations allow us to assist clients regardless of location.
Is there any fee for your service?
In most cases, there is no upfront application fee for our commercial, business or asset finance services. We are committed to complete transparency. If a fee is payable for a particular service or transaction, this will be clearly disclosed in writing before any recommendations are made, along with a full explanation of the services provided. There are no hidden costs or surprises.
What happens after I submit an enquiry?
Once you submit an enquiry, we’ll contact you within 24 hours to discuss your business or asset finance needs. We will then proceed with the application process, collecting the necessary information and documentation to assess suitable funding options. Throughout the process, we will provide clear guidance and regular updates, with the aim of achieving an efficient and timely outcome.
I already have an offer from my bank. Why should I consider using a broker?
Even if your bank has already offered finance, working with a broker gives you access to a broader range of lenders and funding structures. We can compare your existing offer against alternative options that may provide better pricing, more flexible terms or structures better suited to your business. Our role is to ensure the finance solution aligns with your commercial objectives not just what a single lender offers.
What types of finance do you specialise in?
We specialise exclusively in commercial and non-residential finance solutions including commercial lending, business loans, asset and equipment finance and personal loans.
How much can my business borrow?
Borrowing capacity depends on several factors, including business financial performance, cash flow and profitability, asset position and the purpose and structure of the loan. During the Discovery Meeting, we assess these factors to provide a realistic indication of borrowing capacity and identify suitable funding options.
How long does approval take for business or asset finance?
In many cases, business and asset finance approvals can be obtained within a week, depending on the lender, loan type and complexity of the application. We’ll provide clear timeframes upfront and keep you informed at every stage of the process.
Do asset finance options require a deposit?
Deposit requirements for asset finance vary depending on the lender, asset type and overall application strength. In some cases, no upfront contribution may be required while other structures may involve a contribution.
Can I apply if my business has imperfect credit or limited history?
Yes, in many cases. There are lenders who specialise in non-standard or specialist commercial lending. We assess each application individually and explore suitable options based on your broader business position—not just a single credit metric.
What information do I need to get started?
To begin, we’ll typically require basic details about your business, the purpose of the finance and any relevant financial information. During our initial call, we’ll outline exactly what documents are needed and guide you through the next steps to ensure a smooth and efficient application process.
