Frequently Asked Questions
I see you're based in Melbourne, but I am located elsewhere. Can we still collaborate?
Absolutely! While we are based in Melbourne, we work with clients nationwide. Thanks to our online application process and remote consultation options, we can easily assist you no matter where you’re located.
Is there any fee for your service?
For most of our loan services, there is no application fee. We believe in clear communication, so you will always know exactly what to expect—there are no hidden costs or surprises.
If a fee for our services is to be charged, we will ensure you are fully informed well before any recommendations are made. All fees will be clearly outlined in writing, along with a detailed explanation of the services we are providing.
We are committed to complete transparency regarding our fees.
What is the process after I submit an enquiry?
Once you leave us an enquiry, we will call you within 24 hours for a quick 15 minutes phone call to discuss your loan needs and provide you with more information. From there we will lock in 60-minute Discovery meeting. We will guide you through the application process. Our goal is to make the process as smooth and fast as possible.
I already have a pre-approval with my bank—why should I consider a broker instead?
Even with a pre-approval from your bank, working with a broker can offer additional benefits. A broker has access to a wide range of lenders and loan products, which means we can help you compare your bank offer with other potential options. This can often result in better rates, more flexible terms or other advantages that your bank may not provide. Our goal is to ensure you get the best loan that suits your unique financial situation.
Do I need a 20% deposit to buy a home?
While a 20% deposit has traditionally been the standard, it’s not always necessary. Depending on your financial situation and the type of loan you’re applying for, you may be able to secure a home loan with a smaller deposit. We can help you explore different loan options and guide you on the deposit requirements that best suit your circumstances.
I want to upgrade my home. Do I need to sell my existing home before purchasing a new one?
No, you don’t necessarily have to sell your existing home before purchasing a new one. There are various options available, such as bridging loans, which allow you to buy a new property before selling your current one.
How much can I borrow for a home loan?
The amount you can borrow depends on several factors, including your income, credit score and the value of the property. Lenders typically consider your ability to repay the loan, so they will look at your income and other financial commitments. We can help you calculate how much you might be eligible to borrow and recommend loan options within your budget.
How long does it take to get approval for a home loan?
The approval process can vary depending on the complexity of your application and the type of loan you’re applying for. On average, it can take anywhere from a few days to a few weeks. Once you submit your application and documentation, we’ll keep you updated and work to ensure the process is as fast and smooth as possible.
What is a pre-approval and how does it work?
A pre-approval is a preliminary assessment from a lender that determines how much you may be able to borrow based on your financial situation. It gives you an idea of your budget before you start house hunting. A pre-approval is typically valid for 3 to 6 months and it can give you an advantage when making an offer on a property.
Can I get a loan if I have bad credit?
While having bad credit can make it more challenging to secure a loan, there are still options available. Some lenders specialize in offering loans to individuals with less-than-perfect credit. We can help you explore your options and find a loan that works for your financial situation.
